Customer and Front of House Excellence
Online Group-Based Masterclass
Want to deliver outstanding customer service?
Want your front of house team to create an amazing first impression?
Want more positive reviews to boost your garage business?
Many independent garage businesses deliver excellent repair and testing services, but this isn’t reflected in the wider customer experience. This course is designed to elevate your customer service levels across your team, helping you deliver a high-quality service that keeps customers coming back.
Course Overview
Enhance Your Customer Service and Boost Your Business
Running an independent garage is more than fixing cars; it’s about delivering great customer service at every point of contact. Whether it’s answering a phone call or handing back the keys, each interaction matters. Yet keeping up with high standards of service can be tough with all the daily demands of garage management.
Many garage owners strive to make their garage the first choice for local customers. But without solid skills in customer service – and knowing how to apply them consistently – they risk falling behind competitors and hurting their business reputation.
This course, designed specifically for the independent garage sector, draws on over 35 years of experience in the automotive service industry. It helps businesses like yours enhance their customer service levels and start seeing real results quickly.
VRT, Slough
The tools that you gave us have changed my company from ‘Just about getting by’ to a profitable business that has savings and has also been able to invest in new equipment and training, and this has been done within 12 months!
Can’t join this course date?
See all future course dates or join our mailing list to stay informed:
Booking 6+ people? Want a private course for your team? Contact us
Who is this course for?
Independent Garage Owners
Learn how to lead your team in delivering top-notch customer service, driving repeat business and referrals to grow your garage.
Reception and Service Advisors
Enhance your skills in customer interactions as the primary point of contact, ensuring every customer experience is a positive one.
Garage Technicians
Learn how your role can boost customer trust and satisfaction and why everyone is part of customer excellence.
Course Outcomes
Master Customer Service Fundamentals
Understand the essentials of top-notch customer service specific to the garage industry.
Enhance Customer Interactions
Develop skills to communicate effectively, handle complaints gracefully, and exceed customer expectations.
Implement Effective Service Systems
Learn how to gather and use customer feedback to continuously improve your service quality.
Drive Customer Loyalty
Discover strategies to build lasting relationships that turn one-time visitors into loyal customers.
Don’t just take my word for it…
I can’t praise the course highly enough. The breadth and depth of knowledge passed on to all students was outstanding. The level of engagement with students was superb and I personally came away from the course inspired to take action to take my business to new heights.
Andy’s approach to the marketing of his own workshop by being both niche and different is particularly brilliant and would urge any workshop owners in my network that might be looking to grow or improve their business to attend this course!
MSC Wisborough
This course made me think outside the box. Andy will give you plenty of ideas to implement into your business, helping it flourish. Really looking forward to implementing new ideas into the garage.
JKM Portsmouth
Thank you so much Andy for once again delivering a fantastic course, in such a way that’s captivating, motivational and certainly thought provoking. You were right, it was nothing like I thought it was going to be, it was better 👍🏻 I always come away with a fresh focus on my business.
A fresh approach to online training
Expert Guidance
I firmly believe outstanding customer service was the key factor in the success of my garage business.
This course is packed with 35+ years of insights to give you the tips and practical advice to help your garage deliver the customer service that’ll make you stand out.
Flexible Delivery
The unique combination of live Zoom workshops and on-demand online content means you can learn at your own pace, wherever you are.
Learn the key to customer service success without having to spend days out of your garage business.
Learn Together
When it comes to independent garages, we’re all in the same boat and all face the same challenges.
Through the live workshops and online discussions you’ll connect with other garage owners, technicians and staff members to share your stories and learn from each other.
Designed For You
The course content is specifically focused on the independent garage industry, ensuring every lesson has practical relevance to your workshop.
You’ll leave with insights you can implement immediately within your garage.
Interactive Workshops
In each weekly live Zoom workshops we’ll dive into key topics and I’ll answer all your marketing questions.
You’ll get all the information and tools you need to create an independent garage that stands out.
Ongoing Support
Nobody expects you to implement the necessary changes overnight, especially with a busy garage environment to look after.
I’ll support you with downloadable resources and regular emails to help you make a real difference for the long-term.
Course Agenda
Welcome
Gain access to the course before the first live workshop.
You’ll explore how the course works and introduce yourself to the rest of the group.
Week 1: Customer Excellence Essentials
Live workshop on Tuesday 12th November @ 12pm GMT.
Dive into what makes exceptional customer service.
You’ll learn about the fundamentals of engaging positively with customers, understanding their needs, and making a great first impression.
1 hour live class + 2-3 hours self-study
Week 2: Enhancing Your Customer Experience
Live workshop on Tuesday 19th November @ 12pm GMT.
Learn the techniques to manage customer interactions effectively, from addressing complaints to ensuring every customer leaves satisfied.
This week focuses on practical tools and strategies to elevate your customer service.
1 hour live class + 2-3 hours self-study
Wrap-up
Live group video call on Tuesday 26th November @ 12pm GMT.
You’ll join the third and final live workshop to consolidate everything you’ve learned and kick-start your action plan.
You’ll also receive regular emails to keep you on track and ensure you continue to drive your garage’s success.
1 hour live class
Meet your Course Leader: The Garage Inspector
Hi, I’m Andy Savva and I’m obsessed with helping independent garages get more from their business.
For too long, independent garage owners and their teams have had had no support to help them grow flourishing successful businesses. I’m on a mission to change that.
Having bought and sold several garage businesses – including my flagship 14,000 sq.ft purposely built vehicle repair workshop – I know what’s holding you back from being the success you deserve to be.
Over the last few years I have been helping an increating number of garage businesses unleash their potential and move from a position of surviving, to one of thriving.
I’d love for you to join me on this journey and can’t wait to learn all about your business.
Frequently Asked Questions
The programme combines self-study online materials with live group video sessions.
There are three live workshops on Zoom in this course, lasting a maximum of an hour. Each workshop occurs at the same time and day each week.
The self-study online materials are accessed through my online Academy. Between workshops you are expected to complete these materials in full to get full benefit from the course.
We have a maximum of 12 people on each course. We restrict the number of participants to retain the quality and ensure you have the opportunity to build deep relationships with the group, who will all be garage owners, technician or staff members.
You can still attend the live workshops, but may not get full value from these.
We’d recommend blocking out time each week to give you the best chance of completing the materials.
All live workshops are recorded, although we would encourage you to attend these at the scheduled time to get the most from the course.
You can download a PDF certificate at the end of the course.
Absolutely! Get in touch and we can arrange to send them full details of the program with an invoice.
Yes we do! We can adapt our core programme to tailor this for your garage’s needs. Contact us for more details.
This course is built for busy full-time garage professionals.
The workshops will be recorded and you can access them at any point in case you cannot join them live.
The self-study online materials are accessible at any time. In total, expect to commit 2-3 hours per week.
Please just contact us.
Can’t join this course date?
See all future course dates or join our mailing list to stay informed:
Booking 6+ people? Want a private course for your team? Contact us
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