Customer and Front of House Excellence: Starting on 8th April 2025
Cohort: 8 Apr 2025 - 22 Apr 2025
Limited availability
MSC Wisborough
This course made me think outside the box. Andy will give you plenty of ideas to implement into your business, helping it flourish. Really looking forward to implementing new ideas into the garage.
Programme Agenda
Welcome
Gain access to the course before the first live workshop.
You’ll explore how the course works and introduce yourself to the rest of the group.
Week 1: Customer Excellence Essentials
Live workshop on Tuesday 8th April @ 12.45pm GMT.
Dive into what makes exceptional customer service.
You’ll learn about the fundamentals of engaging positively with customers, understanding their needs, and making a great first impression.
2-3 hours self-study and activity + 1 hour live class.
Week 2: Enhancing Your Customer Experience
Live workshop on Tuesday 15th April @ 12.45pm GMT.
Learn the techniques to manage customer interactions effectively, from addressing complaints to ensuring every customer leaves satisfied.
This week focuses on practical tools and strategies to elevate your customer service.
2-3 hours self-study and activity + 1 hour live class.
Wrap-up
Live workshop on Tuesday 22nd April @ 12.45pm GMT.
You’ll join the third and final live workshop to consolidate everything you’ve learned and kick-start your action plan.
You’ll also receive regular emails to keep you on track and ensure you continue to drive your garage’s success.
1 hour live class.